If you are an iOS user, please follow the instruction to cancel your subscription:
See this link for step by step guide: https://support.apple.com/en-us/HT202039
1. Go to Device Settings;
2. iTunes & App Stores;
3. Click on: «Apple ID: email@example.com»;
4. Then tap «View Apple ID»;
5. Click on «Subscriptions»;
6. Choose «Voila AI Artist»;
7. Here you can cancel your subscription by clicking on the «Cancel Subscription» button.
You will be unsubscribed after your current subscription period has expired. We will continue to grant you the benefits of PRO until the end of your subscription period.
Disabling the automatic renewal must be done 24-hours before the end of the subscription period to avoid being charged. Due to Apple’s policy, immediate cancellation of subscriptions isn’t possible.
If you run into any other issues related to billing, please contact iTunes support at https://getsupport.apple.com/
If you are an Android user, please follow the instruction to cancel your subscription:
Check if you’re signed in to the correct Google Account.
- Go to play.google.com/store/account
- Find the subscription you want to cancel.
- Click Cancel Subscription.
1. Tap to launch the "Google Play" app on your Android device. You'll land on your Google Play home screen.
2. Tap the "Menu" icon on the home screen to bring up a menu, and then click "Subscriptions" in the menu. The Subscriptions screen is displayed, listing all of your Google Play subscriptions.
3. Choose "Voila AI Artist". An information screen for that subscription is displayed.
4. Tap "Cancel Subscription" on that information screen. A window pops up asking what's making you cancel this Google Play subscription. Choose your reason, and then tap "Continue." Another window appears asking if you're sure you want to cancel this Google Play subscription.
5. Tap "Cancel Subscription." You'll be routed back to the information screen for this subscription where you'll now see an option to renew or resubscribe, which is verification that subscription has been cancelled. You'll still have access to the benefits of Voila PRO until the end of your subscription period, which can be found at the top of the information screen.
If you run into any other issues related to billing, please contact Google Play support at: